Support Policy
This Support Policy explains how and when support is provided for EclipsiumX services.
1. Support Channels
- Email support
- Ticket system
- Dashboard support center
2. Response Times
- Critical issues: 1–4 hours
- High priority: 4–12 hours
- General support: 12–24 hours
- Billing: 24–48 hours
3. What Support Covers
- Server uptime and performance
- Platform issues
- Billing and account questions
- Basic troubleshooting
4. What Support Does NOT Cover
- Custom coding or development
- Fixing third‑party scripts
- Managing user applications
- SEO, marketing or design tasks